Refund Policy

Thank you for choosing WOWHOW. We value your trust, and we want you to know that your satisfaction is at the heart of everything we do. We take immense pride in curating and delivering high-quality digital products, and we stand behind the work of every creator on our platform.

We understand that questions may arise after a purchase, and we are committed to providing thoughtful, personalised support for every customer. Please take a moment to review this policy so you understand our approach to support, resolutions, and the options available to you.

Understanding Digital Products

All products available on WOWHOW are digital goods — files delivered electronically that are available for immediate download or access upon purchase. Due to the inherent nature of digital goods, they differ fundamentally from physical merchandise in several important ways:

• —Digital files cannot be physically “returned” once they have been downloaded, accessed, or viewed, as the product has already been fully delivered.
• —Once accessed or downloaded, there is no way to verify that a copy of the product has not been retained, making traditional returns impractical.
• —Delivery is instantaneous and complete at the point of download or access, meaning the full value of the product is transferred at the moment of purchase fulfilment.
• —Each product listing includes comprehensive descriptions, preview images, file format details, and compatibility information to help you make an informed decision before purchase.

For these reasons, all sales of digital products on WOWHOW are considered final upon successful delivery. We encourage you to carefully review all product details, descriptions, previews, and compatibility requirements before completing your purchase. If you have any questions about a product, our support team is always happy to help before you buy.

Our Satisfaction Commitment

While all sales are final, we genuinely care about your experience. If something is not right with your purchase, we are here to make it right. Our dedicated support team will work with you to find a resolution that ensures you can continue creating with confidence.

Depending on the nature of your concern, we may offer one or more of the following corrective measures, determined at our sole discretion:

• —File Replacement — A corrected, updated, or re-delivered version of the original product file to resolve any technical or delivery issues.
• —Store Credit — Account credit equivalent to the purchase amount, applied to your WOWHOW account for use toward any future product on our platform.
• —Alternative Product — A replacement product of equal or comparable value, selected in consultation with you to better match your needs.
• —Technical Assistance — Dedicated one-on-one support to help you successfully access, open, and use your purchased product.

The specific resolution offered will be determined based on the nature and circumstances of each individual case, the product type, and the findings of our support team's review. We reserve the right to determine the most appropriate form of resolution for each request.

Eligibility for Support & Resolution

We understand that issues can occasionally arise with digital products. You may be eligible for support and a corrective resolution if you experience any of the following verified situations:

• —The downloaded file is verifiably corrupted, damaged, or cannot be opened in the software version specified on the product page.
• —The product is materially missing content that was explicitly and specifically listed in the product description at the time of purchase.
• —You received a product that is demonstrably different from what was described and visually represented on the product page.
• —A verified technical issue on our platform prevented the successful delivery or download of your purchase, and the issue persists after following all recommended troubleshooting steps.
• —A duplicate charge occurred due to a confirmed payment processing error (verified through our payment gateway records).

All eligibility determinations are made by our support team following a thorough review of the submitted request, supporting evidence, and relevant order and product data.

Scenarios Not Eligible for Resolution

To maintain fairness for all customers, creators, and partners in our marketplace, the following scenarios are not eligible for store credit, product replacement, or any form of resolution:

• —Change of mind, buyer's remorse, or deciding the product is no longer needed after purchase or download.
• —Failure to read or review the product description, preview images, file format specifications, or compatibility requirements prior to purchasing.
• —Incompatibility with your software, hardware, operating system, or device when the requirements were clearly stated on the product listing page.
• —Dissatisfaction based on subjective preferences, including but not limited to aesthetic style, colour scheme, layout choices, typography, or general design direction.
• —Purchase of a product that is similar or comparable to another product you already own, whether purchased on WOWHOW or elsewhere.
• —Requests or claims submitted more than 14 calendar days after the original purchase date, regardless of the reason.
• —Failure to attempt the required troubleshooting steps outlined in this policy before submitting a support request.
• —Products obtained at no cost, including free downloads, promotional giveaways, or products redeemed through promotional codes covering the full purchase price.
• —Products purchased during sales, flash promotions, or at a discounted price, unless the product is verifiably defective.
• —Bundled products where any individual item within the bundle has been downloaded, accessed, or used.
• —Claims that the product did not meet unwritten or implied expectations that were not part of the official product description.
• —Issues arising from modifications, alterations, or customisations made to the product after download.
• —Inability to use the product due to insufficient personal skill level or lack of familiarity with the required software tools.
• —Requests made from an email address or account different from the one used to make the original purchase, unless ownership is verified.

Required Steps Before Requesting Support

We want to resolve your issue as quickly as possible. In our experience, the majority of concerns are resolved through simple troubleshooting. Before submitting a formal support request, we kindly ask that you complete each of the following steps:

1. Re-download the file from your WOWHOW account dashboard. Downloads can occasionally be interrupted or incomplete due to network conditions.
2. Verify software compatibility by confirming you are using the correct software application and version as specified on the product page. Check for any pending software updates.
3. Try a different device — open the file on an alternative computer, tablet, or device to rule out local hardware or software issues.
4. Try a different browser — if the issue is download-related, attempt the download using a different web browser (Chrome, Firefox, Safari, Edge).
5. Clear your browser cache and cookies, then restart your browser before attempting the download again.
6. Disable browser extensions — temporarily disable any ad blockers, download managers, or security extensions that may interfere with the download process.
7. Check your storage — ensure you have sufficient free disk space on your device to accommodate the downloaded file.
8. Review our FAQ — visit our help centre and product FAQ section, as many common issues and their solutions are already documented there.

Completing these steps before contacting support ensures we can assist you more efficiently and avoids delays in the resolution process. Support requests that do not demonstrate completion of these steps may be returned with a request to complete them first.

How to Submit a Support Request

If the issue persists after completing all troubleshooting steps above, we are here to help. Please contact our support team at support@wowhow.cloud with the following information. Incomplete requests may experience delays in processing:

• —Your order number or transaction ID (found in your purchase confirmation email).
• —The email address associated with your WOWHOW account used for the purchase.
• —The exact name of the product as listed on the product page.
• —A detailed description of the issue, including any error messages received (exact text or error codes).
• —Screenshots or screen recordings demonstrating the issue you are experiencing.
• —The software application name and version number you are using to open the file.
• —Your device type, operating system, and browser (if relevant to the issue).
• —A summary of which troubleshooting steps from the list above you have already completed and their outcomes.

Resolution Timeline & Process

Once we receive your complete support request with all required information, our team will begin a thorough review. Here is what to expect:

• —Acknowledgement: You will receive a confirmation email within 1 business day acknowledging receipt of your request.
• —Review Period: Our support team will review your request within 3–5 business days. During this time, we may reach out to request additional information, clarification, or ask you to perform specific diagnostic steps.
• —Additional Information: If we require further details, the review timeline resets from the date we receive your complete response. Requests left without a response for more than 7 days will be automatically closed.
• —Resolution Decision: Upon completion of our review, we will notify you of our decision and the resolution option being offered, if applicable.

If a legitimate, verified issue is confirmed, we will resolve it through one of the corrective measures outlined in the “Our Satisfaction Commitment” section above. The specific resolution offered is determined at the sole discretion of our support team based on the nature and circumstances of the issue.

Store Credit Terms

When store credit is issued as part of a resolution, the following terms apply:

• —Store credit does not expire and remains available on your WOWHOW account indefinitely.
• —Store credit is non-transferable and may only be used by the account holder to whom it was issued.
• —Store credit cannot be redeemed for cash, withdrawn to a bank account, or converted to any form of monetary payment under any circumstances.
• —Store credit can only be applied toward purchases made on wowhow.cloud and cannot be used on any other platform or service.
• —If the value of a new purchase exceeds your store credit balance, you may pay the difference using any accepted payment method.
• —Store credit cannot be combined with other promotional offers, discount codes, or special pricing unless explicitly stated.
• —In the event of account termination or suspension, any remaining store credit balance will be forfeited.

Contact Us

We genuinely want every customer to have a wonderful experience with WOWHOW. If you have any questions about this policy, need guidance before making a purchase, or require assistance with an existing order, please do not hesitate to reach out. We are here for you.