Refund & Cancellation Policy

The 7-day money-back window

Everything on WOWHOW is a digital product — files delivered instantly after payment. Because a downloaded file cannot be returned the way a physical item can, our no-questions-asked window is tied to whether you have downloaded it.

If you bought a product and have not downloaded or accessed the files, you may request a full refund within 7 calendar days of purchase. You do not need to give a reason. We can verify download status from your account records, so there is nothing for you to prove.

Changed your mind after downloading? That specific case is not covered by the 7-day window — but read the next section, because if anything is actually wrong with the product, you are covered regardless of download.

Full refunds for faulty or misdescribed products

If the product itself is the problem, you get your money back within 14 calendar days of purchase — whether or not you downloaded it. This applies when:

• —The file is corrupted, damaged, or will not open in the software and version stated on the product page.
• —The product is missing content that the product description said it included.
• —What you received is materially different from what the product page described or showed.
• —A fault on our side prevented delivery or download, and it was not resolved.
• —You were charged more than once for the same order. Duplicate charges are always refunded in full, with no time limit.
• —You were charged for an order you did not place or authorise. Contact us immediately and we will refund and investigate.

In these cases you choose the outcome: a refund to your original payment method, a corrected file, a comparable product, or store credit. We will suggest what we think fixes it fastest, but the decision is yours.

Cancellations

Individual product purchases complete instantly, so there is no separate cancellation step — use the 7-day refund window above instead.

Pro Vault subscriptions can be cancelled at any time from your account, or by emailing us. Cancellation stops all future billing immediately. You keep access until the end of the period you have already paid for, and we do not charge a cancellation fee. If you cancel within 7 days of a renewal charge and have not downloaded anything in that period, email us and we will refund that renewal in full.

What is not covered

So that this policy stays fair to everyone, the following are outside it:

• —Changing your mind after downloading, when the product works and matches its description.
• —Incompatibility with software, hardware, or an operating system where the requirements were stated on the product page.
• —Subjective preference — style, colours, layout, or design direction that works as described but is not to your taste.
• —Free products, or products fully covered by a promotional code.
• —Problems introduced by your own edits to the files after download.
• —Requests made more than 14 calendar days after purchase, except duplicate or unauthorised charges, which have no time limit.
• —Repeated download-then-refund patterns across many orders, which we treat as abuse and may decline.

If your situation is not on either list, email us anyway. Edge cases exist and we would rather look at yours than hide behind a document.

Worth trying first

These are not conditions of a refund — just the three things that fix most download problems in under a minute:

1. Re-download from your account — interrupted downloads are the most common cause of a file that will not open.
2. Check the software version — the product page lists what the file needs.
3. Try another browser — ad blockers and download managers occasionally corrupt a download.

If none of those help, we will handle it from our side.

How to request a refund

Email [email protected] from the address you used to buy, and include:

• —Your order number, from the confirmation email.
• —The product name.
• —One line on what went wrong. If it is a faulty file, a screenshot or the error message helps us fix it for the next customer too.

That is the whole process. We will not send you a form or ask you to prove a negative.

How long it takes

• —We reply within 1 business day.
• —We decide within 3 business days of your request.
• —Approved refunds are issued to your original payment method within 5–7 business days of approval. Your bank or card issuer may take a few days more to show it — that part is outside our control.
• —Store credit, if you choose it instead, is applied to your account immediately.

If we decline a request, we will tell you which part of this policy it falls under and why. You can reply and we will look again.

Before you file a chargeback

If something is wrong with your order, email us first. A refund from us takes days; a bank dispute takes weeks and locks both of us into a process neither of us controls. We have never refused a legitimate refund, and we are not going to start with yours. If you have already filed a chargeback, tell us anyway — we will work with your bank to resolve it.

Store credit terms (if you choose it)

Store credit is always optional — you can take a refund instead. If you do choose credit:

• —It does not expire.
• —It is tied to your account and cannot be transferred to someone else.
• —It can be used on anything on wowhow.cloud. If your basket costs more than your balance, pay the difference however you like.
• —Choosing store credit is not a waiver — if you later decide you would rather have the money and you are still inside the refund window, email us and we will convert it back.

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